Privacy Policy

MillworkIQ ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website millworkiq.com or use our services.

1. Information We Collect

Information You Provide to Us

When you request a quote or contact us, we collect:

• Contact Information: Name, email address, phone number, company name
• Project Information: Scope of work, project details, specifications, and reference drawings you upload
• Communication Records: Messages, emails, and call records related to your inquiries and projects

Information Collected Automatically

When you visit our website, we automatically collect:

• Analytics Data: Via Google Analytics, including IP address, browser type, device information, pages viewed, time spent on pages, and referring websites
• Advertising Data: Via Meta (Facebook) Pixel for remarketing purposes, including pages visited and actions taken on our site
• Cookies: Small data files stored on your device to enable our analytics and advertising tools

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Generate quotes, communicate about projects, and deliver shop drawings and Microvellum services
• Remarketing: Show relevant ads to previous website visitors through Google Ads and Meta platforms
• Improve Our Website: Analyze website traffic and user behavior to enhance user experience
• Business Operations: Maintain records, process payments, and fulfill contractual obligations
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We may share your information with:

• Subcontractors and Partners: Project details may be shared with trusted subcontractors and business partners who assist in delivering our services. These parties are obligated to maintain confidentiality.
• Service Providers: Google Analytics and Meta (Facebook) process data on our behalf for analytics and advertising purposes
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business

4. Cookies and Tracking Technologies

Our website uses:

• Google Analytics cookies to analyze website traffic and usage patterns
• Meta Pixel to track conversions and enable remarketing campaigns

You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.

Opt-out options:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Meta Pixel: Adjust ad preferences in your Facebook account settings

5. Data Retention

We retain your information for:

• Project Communications: One (1) year from last contact in our email system
• Completed Project Records: As long as necessary for business, legal, and tax purposes
• Analytics Data: As determined by Google Analytics and Meta Pixel retention settings (typically 14-26 months)

After the retention period, we securely delete or anonymize your information.

6. Data Security

We implement reasonable security measures to protect your information, including:

• SSL/HTTPS encryption for data transmission
• Secure email and file storage systems
• Limited employee access to personal information

However, no internet transmission is 100% secure. We cannot guarantee absolute security of your data.

7. Your Privacy Rights

Depending on your location, you may have rights to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Opt-out: Opt out of remarketing by adjusting your Google and Meta ad preferences

To exercise these rights, contact us at joeberardi@millworkiq.com or (904) 917-2413.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information (Note: We do not sell personal information)
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last Updated" date at the top of this policy.

12. Contact Us

For questions about this Privacy Policy or our privacy practices:

By using our website or services, you consent to this Privacy Policy.